Orders are processed by our in-house fulfillment team and shipped from our headquarters in Memphis, TN. The team ships Mondays through Fridays, excluding holidays.

Please note our processing and delivery time frames:

⦁ Order processing time: 3 business days

⦁ Standard delivery: 7-10 business days after your order is processed

⦁ Priority delivery : 3-5 business days after your order is processed

We do not offer returns. We offer exchanges only and will issue a store credit for the original purchase amount. We accept exchanges of items that are unused, unwashed, and in new condition within 30 days of delivery. 

Damages and issues

Please inspect your order upon receipt and contact us immediately at [email protected] if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Absolutely! Once your order leaves our facility a shipping confirmation email will be sent that includes your tracking number. 

Yes, we ship to just about every country in the world.

Dog bandanas: 

All bandanas are machine washable. We recommend machine washing on the gentle cycle in cold water and air drying. Be sure to never iron directly on the printed design.

Shirts and Sweatshirts:

⦁ Wash inside out with cold water with similar colors using a gentle cycle.

⦁ If ironing is necessary, iron inside-out on the lowest setting.  Be sure to never iron directly on the printed design.

⦁ Tumble dry on low heat or hang or lay flat to air dry.

⦁ Avoid bleach.

Totes:

All totes are machine washable. We recommend machine washing on the gentle cycle in cold water and air drying. Be sure to never iron directly on the printed design.

Our wearables for humans are UNISEX unless otherwise specified. Refer to the sizing guide below to select the best fit.  

Unisex Sizing Guide

Unisex XS = Women's S

Unisex S = Women's M

Unisex M = Women's L

Unisex L = Women's XL

Unisex XL = Women's 2X

Unisex 2X = Women's 3X

First things first. You will need to measure your pet to determine the best size. Here’s a word to the wise. If your fur baby is between sizes, size up and go with the larger option.

Small Size Bandana is 18 x 25 x 18 inches

• Pet weight 5-19 pounds

Standard Size Bandana is 22 x 30 x 22 inches

• Pet weight 20-50 pounds

Over Sized Bandana is 27 x 38 x 27 inches

• Pet weight 51 pounds & up